Frequently Asked Questions
FIND ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS
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What are the shipping costs?
We proudly offer free standard delivery on every order, with no minimum spend required. No hidden fees. Just effortless shopping. See our Shipping Policy for full details.
How long will my order take to arrive?
Orders are processed within 1-2 business days, then typically arrive within 4-8 business days once shipped. Most orders arrive within 5-10 business days of being placed.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email. You can also track your order any time via the Track Your Order link in our footer.
How do I return an item?
Contact us at support@evayes.com within 30 days of delivery with your order number, and we'll guide you through the return process. See our Refund & Return Policy for full details.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods shown at checkout, all processed securely. See our Payment Policy.
Can I change or cancel my order?
Contact us as soon as possible at support@evayes.com. If your order has not yet shipped, we will do our best to update or cancel it.
What should I do if my order arrives damaged?
Contact us within 7 days of delivery at support@evayes.com with your order number and photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
Who covers the return shipping costs?
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Where do you ship from?
We currently ship to the United States only: all 50 states, Washington D.C., and U.S. territories.
How can I contact Customer Care?
Email us at support@evayes.com or call +1 (262) 205-4596, Monday to Friday, 9:00 AM - 5:00 PM (Eastern Time). We respond within 24 business hours.
Still have a question? Our Customer Care team is happy to help.