Frequently Asked Questions
Everything you need to know about shipping, returns and ordering.
FIND ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS
Shipping & Returns
What are the shipping costs?
Shipping costs are calculated at checkout based on your order and delivery address. See our Shipping Policy for full details.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. You can also track your order any time via the Track Your Order link in our footer.
How do I return an item?
Contact us at support@evayes.com within 30 days of delivery with your order number, and we will guide you through the return process. See our Refund & Return Policy for full details.
How can I contact Customer Care?
Email us at support@evayes.com or call +1 262 205 4596, Monday to Friday, 9:00 AM - 5:00 PM (Eastern Time). We respond within 24 business hours.
How do I choose the correct size?
Each product page includes a size guide with measurements to help you choose the right fit. If you are between sizes, our Customer Care team is happy to help.
Which payment methods do you accept?
We accept major credit and debit cards and other payment methods shown at checkout, all processed securely. See our Payment Policy.
Can I change or cancel my order?
Contact us as soon as possible at support@evayes.com. If your order has not yet shipped, we will do our best to update or cancel it.
When can I expect my order?
Orders are processed within 1-3 business days, then typically arrive within 7-12 business days. Total delivery time is usually 8-15 business days.
What should I do if my order arrives damaged?
Contact us within 7 days of delivery at support@evayes.com with your order number and photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
My tracking number is not working, what should I do?
Tracking numbers can take 24-48 hours to activate after your order ships. If it still is not updating after that, contact us and we will look into it.
Who covers the return shipping costs?
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Where do you ship from?
We currently ship to the United States only: all 50 states, Washington D.C., and U.S. territories.
Still have a question? Our Customer Care team is happy to help.