Refund policy
Last updated: September 30, 2026
This policy applies to every purchase made on https://evayes.com. It is provided by WOLF SCALING LIMITED, trading as Evayes. We want you to be happy with your order, and this page explains exactly how returns, exchanges and refunds work.
Return Window
You may request a return within 30 days of the delivery date shown on your tracking. To be eligible, items must be unused, unworn, unwashed, in their original condition, and in the original packaging with any tags attached.
How to Start a Return
Contact us at support@evayes.com with your order number and the item(s) you would like to return. We will confirm your eligibility and provide return instructions and, where applicable, a return address.
Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days of approval. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
Late or Missing Refunds
If you have not received a refund after the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before a refund is officially posted. If you have done this and still have not received your refund, contact us at support@evayes.com.
Non-Returnable Items
Final sale items, and items marked as non-returnable at the time of purchase, are not eligible for return unless they are defective or damaged on arrival. Gift cards, if offered, are non-refundable.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, where applicable, are non-refundable. We recommend using a trackable shipping service, as we cannot issue a refund for a return that does not reach us.
Exchanges
To exchange an item for a different size or color, please start a return for the original item and place a new order for the item you would like instead. This ensures you receive the replacement as quickly as possible.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@evayes.com. We can only cancel or amend orders that have not yet been processed for shipment.
Contact Us
Store Name: Evayes
Company Name: WOLF SCALING LIMITED
Company Registration Number: 78825658
Registered Address: 366-375 Queen's Road Central, Sheung Wan, Hong Kong
Email: support@evayes.com
Phone: +1 (262) 205-4596
Customer Service Hours:
Monday to Friday, 9:00 AM - 5:00 PM(Eastern Time)
Saturday & Sunday: Closed.
We respond 24 hours during these hours.